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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Head_Huncho 10521

May 1, 2026

5  out of  5
rating by Head_Huncho 10521
"Michelle was extremely nice and polite. Michelle did a great job at explaining the differences in coverages/polices and making me feel confident in my choice of insurance provider."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Terry V

May 1, 2026

5  out of  5
rating by Terry V
"Finding an insurance agent, you can actually trust is rare but finding an office that treats you like ‘ohana is almost unheard of. I have relied on Scott and his entire staff for couple decades now, and they have consistently proven to be the gold standard for both home and auto insurance. What sets Scott apart is his reliability and the genuine care he puts into every interaction. Whether it’s a prompt answer to a phone call or providing thoughtful solutions for my current and future financial stability, I always feel like I’m in expert hands. He stays incredibly current on both local and national trends, ensuring his advice is always relevant and proactive. One thing that truly resonates with me is Scott’s commitment to his own health and well-being. To me, that shows he understands the value of investing in the long term—if he takes that much care of himself, his family and staff, I know he is putting that same discipline and care into protecting my assets. It’s the "little things" that make the biggest difference. Scott often calls just to check in and say hello without any intention of selling me a new policy. It is that personal touch that makes him feel like Hawaii’s very own "Jake from State Farm." If you want an agent who is reliable, solution-oriented, and genuinely invested in your security, I cannot recommend Scott and his team enough. We are lucky to have "Scott from State Farm"—he is always there when we need him! Go Get'um Scott!"
We responded:
"Thank you for taking the time to leave such a great review, Terry. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Patrick Fujimoto

April 30, 2026

5  out of  5
rating by Patrick Fujimoto
"They are always so helpful and available whenever I have had an issue. I am super happy with my service at Scott Harada Insurance and would recommend them highly."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Hana Chan

April 30, 2026

5  out of  5
rating by Hana Chan
"very helpful and courteous."
We responded:
"Thank you for the wonderful 5-star review - we know it is you Larry Lewis! We are so happy you had a wonderful experience with us. If you ever need anything down the road, please do not hesitate to reach out—we would love to help!"
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Laurie Adams

April 30, 2026

5  out of  5
rating by Laurie Adams
"Super shoutout to Scott & Michelle at State Farm in Kailua! I can’t Thank Scott Harada enough for going above & beyond in making the process seamless and saving me a lot of money by bundling my home & auto insurance. It’s rare to find this level of personalized service & great rates all in one place!! He’s not only my agent but has also become a good friend. Mahalo for the help !!!"
We responded:
"Thank you for the 5-star review, Laurie! Michelle, Brigitte and I are proud to serve our community and appreciate your friendship!!!"
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Jon Okada Hawaii

April 29, 2026

5  out of  5
rating by Jon Okada Hawaii
"Thank you Scott and staff for always providing great service to our family. From my parents to now my family, you continue to look out for our best interest and that is greatly appreciated. In today's world of technology the personal touch is a breath of fresh air. Continue to do what you folks do best, and looking forward to being a customer for years to come."
We responded:
"Thank you for the amazing review, Jon! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Joshua Hatori

April 29, 2026

5  out of  5
rating by Joshua Hatori
"Scott Harada is the best agent I know. He takes care of business the right way as well as takes care of his customers. Looking out for their best interest. Would reccomend him to anyone I encounter that needs insurance. Hands down the best."
We responded:
"Thank you for the wonderful 5-star review Josh! We are so happy you have had wonderful experiences with our office. If you ever need anything down the road, do not hesitate to reach out—we are always here to help!"
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Lianne Goto

April 29, 2026

5  out of  5
rating by Lianne Goto
"Been with Scott Harada since 2008. He is always available for my calls & questions. Scott is reliable & trusted agent who consistently delivers when it matters most. His office assistance, Michelle is also awesome, patient. I appreciate his guidance, professionalism, and, commitment to providing excellent service."
We responded:
"Lianne, it is a pleasure to hear what a wonderful experience you have had with our Office! Please let us know how we may be of assistance in the future. Thank you."
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Charles Penn

April 29, 2026

5  out of  5
rating by Charles Penn
"We have been with State Farm for years they have become family not many places you can actually say that about many times they work with us when things were tight. Lee retired a while back, Scott and Michelle are still holding everything down. GRACE/ PEACE ✌️ Thank you for being there."
We responded:
"Charles, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, we are just a call or email away! Likewise it has been a pleasure to work with you over the years!!!!"
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Jon Matsuda

April 29, 2026

5  out of  5
rating by Jon Matsuda
"Working with Scott Harada and his team has always been a stress-free experience. Scott goes above and beyond to answer any questions that my wife and I have about our policies, offering suggestions for saving money while making sure we have the coverages we need. Being able to pick up the phone and call whenever we’ve needed help has been a lifesaver. Can’t imagine working with any other agent, Scott and his team are the best!"
We responded:
"Jon, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out —we are always here to help!"
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Mary Jane Hirao

April 29, 2026

5  out of  5
rating by Mary Jane Hirao
"I highly recommend State Farm Insurance Kailua for anyone looking for reliable insurance services. The level of professionalism, attention to detail, and customer care is outstanding. I've since, have built a personal relationship with Michelle and Scott. Every question is answered thoroughly, and they take the time to ensure you understand your coverage options. It’s clear they prioritize their clients’ best interests. I recommend all my friends a family to Scott Harada. Mary Jane H."
We responded:
"Mary, we genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Derek Young

December 19, 2022

5  out of  5
rating by Derek Young
"Just wanted to thank Scott and Lee ,his assistance for helping me all these years with my insurance coverage, about 25 years. Over the years they became my Ohana. Aloha, Derek Y."
We responded:
"Thank you for your kind review of our Office. We appreciate it and truly appreciate your friendship over the years - you and your wife are ohana to our office as well!"
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Carlyne McGuire

April 30, 2021

5  out of  5
rating by Carlyne McGuire
"Scott, Lee, and Michelle are a great team. Lee, is truly amazing and she is very knowledgeable, she knows her trade."
We responded:
"Thank you Carlyne for your review. Yes, Lee and MIchelle are amazing and knowledgeable, and we look forward to seeing you soon. Please don't hesitate to reach out if you need any assistance in the future."
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Mike Serna

October 14, 2020

5  out of  5
rating by Mike Serna
"My family is blessed to do business with Scott and his team of agents. They treat you like family."
We responded:
"Thank you Mike for your review. We appreciate your business and absolutely think of you like family. Please let us know if we can be of assistance in the future."